FAQ

Have questions? We’re here to help!

Orders
Accounts
Payment
Shipping
Returns

Can I cancel my order?

Yes! To make changes or cancel, reach out to us promptly at wecare@hycrofthomedecor.com or use our contact form here with the subject "CHANGE" or "CANCEL". If it hasn't been sent to our couriers yet, we'll cancel it. Otherwise, please follow our returns procedure.

I put the wrong address in my order, what should I do?

Drop us a line ASAP at:

wecare@hycrofthomedecor.com

If we haven't shipped your order yet, we can update the address. But once it's on its way, we won't be able to change it.

I have not received my order confirmation, what should I do?

If you haven't received your order confirmation, first, check your email's spam or junk folder as it might have landed there. If it's not there, please ensure you provided the correct email address when placing your order. Still can't find it? Don't worry! Reach out to us at wecare@hycrofthomedecor.com, and we'll gladly assist in ensuring you receive your confirmation.

How can I track my package?

Want to keep an eye on your package's journey? Easy peasy! Once your order ships, we'll send you an email with a tracking number and a link. Just click on it, and you'll see where your package is and when it's expected to arrive. If you run into any hiccups or can't find that email, just reach out to us at wecare@hycrofthomedecor.com, and we'll help you track it down!

My items arrived damaged, what should I do?

Oh no! We're truly sorry to hear that. Please snap a few pictures of the damaged items and send them to us at wecare@hycrofthomedecor.com. We'll jump right on it and guide you through the next steps to make things right. Your satisfaction is our top priority!

I received incorrect items in my order, what should I do?

Oops! Our apologies for the mix-up. Let's sort this out. Please send us a quick email at wecare@hycrofthomedecor.com with a photo of the items you received. We'll get on it right away and ensure you get the correct items asap. Thanks for your patience and understanding!

When will my order ship?

Order placed Monday through Thursday will be processed and shipped within 1 business day.

Orders placed on Friday or over the weekend will be processed and shipped on the following Monday.

Can I send an order as a gift?

Absolutely! Gifting is such a sweet gesture. You can ship an item directly to the lucky person by entering their address as the shipping address and your own as the billing address. Plus we don't include any value invoices inside the shipping box as any receipts are sent directly to your own email address. It's that easy!

How is my order packaged?

All of our packing peanuts are made of organic starch and are 100% biodegradable. Simply wash them down the drain. They dissolve and leave no toxic waste or residue!

Do I have to set up an account to place an order?

Nope! While having an account offers perks like tracking order history, it's not required. You can shop and check out as a guest anytime. Enjoy your shopping!

How do I create an account?

You can create an account by clicking here.

I forgot my password, what should I do?

To reset your password, click here and click on "Forgot your password?". You will be prompted to enter your email address that you used to create your account. Once you submit, you will receive an email with a link to reset your password. Once you'd done this, you can then log in with your new password.

What payment methods do you accept?

We accept online payments via Visa, MasterCard, Amex as well as online transactions such as PayPal, ApplePay, and Google Pay.

How do I use a discount code?

After you have added the items that you like to purchase, simply head to your shopping cart and enter the code in the box marked "Discount Code". Make sure to click the "Apply" button.

How much is shipping?

Enjoy FREE SHIPPING on all orders above US $60 throughout the contiguous U.S.!

Enjoy FREE SHIPPING on all orders above CAD $75 across Canada!

USA Orders: For orders below US $60, we charge a flat fee of US $11.90 throughout the contiguous U.S.

CANADA Orders: For orders below US $75, we charge a flat fee of CAD $15.

EXCEPTIONS:

USA: We ship to the 48 mainland U.S. states, excluding Alaska, Hawaii, and U.S. territories like Puerto Rico.

CANADA: We ship all across Canada except to Nunavut, Northwest Territories, and Yukon.

How does shipping and delivery work?

Orders placed Monday through Thursday will be processed and shipped the next business day.

Orders placed on Friday or over the weekend will be processed and shipped on the following Monday.

Once it's shipped, you can expect your package within 2-9 business days.

Which countries do you ship to?

We ship to the 48 contiguous United States and all across Canada (with the exception of Nunavut, Northwest Territories, and Yukon).

What is your deadline for a return?

If you're not happy with your order for any reason, you can return it within 7 days of receiving it.

How is a return made?

Planning a return? Start by emailing us at returns@hycrofthomedecor.com for the return address. Items should be in their original state and packaging.

Once we receive and inspect your return, we'll initiate your refund. Note: Refunds exclude original shipping fees. When sending back items, use a prepaid, trackable, and insured shipping method. We aren't liable for items damaged or lost in transit. Please note that you are responsible for the return shipping costs.

Floral Returns

Due to the unique nature of our items, we can't accept returns or exchanges on dried or preserved flower arrangements.

FAQ

Have questions? We’re here to help!

Orders
Accounts
Payment
Shipping
Returns

Can I cancel my order?

I put the wrong address in my order, what should I do?

Drop us a line ASAP at:

wecare@hycrofthomedecor.com

If we haven't shipped your order yet, we can update the address. But once it's on its way, we won't be able to change it.

I have not received my order confirmation, what should I do?

How can I track my package?

My items arrived damaged, what should I do?

I received incorrect items in my order, what should I do?

When will my order ship?

Order placed Monday through Thursday will be processed and shipped within 1 business day.

Orders placed on Friday or over the weekend will be processed and shipped on the following Monday.

Can I send an order as a gift?

How is my order packaged?

All of our packing peanuts are made of organic starch and are 100% biodegradable. Simply wash them down the drain. They dissolve and leave no toxic waste or residue!

Do I have to set up an account to place an order?

Nope! While having an account offers perks like tracking order history, it's not required. You can shop and check out as a guest anytime. Enjoy your shopping!

How do I create an account?

You can create an account by clicking here.

I forgot my password, what should I do?

What payment methods do you accept?

We accept online payments via Visa, MasterCard, Amex as well as online transactions such as PayPal, ApplePay, and Google Pay.

How do I use a discount code?

After you have added the items that you like to purchase, simply head to your shopping cart and enter the code in the box marked "Discount Code". Make sure to click the "Apply" button.

How much is shipping?

Enjoy FREE SHIPPING on all orders above US $60 throughout the contiguous U.S.!

Enjoy FREE SHIPPING on all orders above CAD $75 across Canada!

USA Orders: For orders below US $60, we charge a flat fee of US $11.90 throughout the contiguous U.S.

CANADA Orders: For orders below US $75, we charge a flat fee of CAD $15.

EXCEPTIONS:

USA: We ship to the 48 mainland U.S. states, excluding Alaska, Hawaii, and U.S. territories like Puerto Rico.

CANADA: We ship all across Canada except to Nunavut, Northwest Territories, and Yukon.

How does shipping and delivery work?

Orders placed Monday through Thursday will be processed and shipped the next business day.

Orders placed on Friday or over the weekend will be processed and shipped on the following Monday.

Once it's shipped, you can expect your package within 2-9 business days.

Which countries do you ship to?

We ship to the 48 contiguous United States and all across Canada (with the exception of Nunavut, Northwest Territories, and Yukon).

What is your deadline for a return?

If you're not happy with your order for any reason, you can return it within 7 days of receiving it.

How is a return made?

Planning a return? Start by emailing us at returns@hycrofthomedecor.com for the return address. Items should be in their original state and packaging.

Floral Returns

Due to the unique nature of our items, we can't accept returns or exchanges on dried or preserved flower arrangements.

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